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Customer onboarding videos to engage inform educate enlighten familiarize clarify

Gisteo creates customer onboarding videos to help new users easily learn about your product or service. These videos are a great way to start them off on the right foot!

How much do our customer onboarding videos cost?
 

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What are customer onboarding videos?

Ever get something new and wish it came with a quick-start guide? That’s what customer onboarding videos are all about! They’re short, engaging videos that help new customers get the hang of your product or service fast. Think of them as a friendly walkthrough, showing off cool features, how to set things up, and even solving common problems. It’s like having a helpful buddy who wants to make sure you have an awesome experience right from the get-go.

When should companies use onboarding videos?

Why is video effective for the customer onboarding?

Ae you sign-up rates solid but you’re having issues with retention? Or maybe your product has so many awesome features that it’s a bit tricky to get started? 

That’s when customer onboarding videos come to the rescue! These videos are perfect for companies rolling out new products or features. They’re also a lifesaver for businesses with complicated or tech-heavy services. In a nutshell, onboarding videos keep customers sticking around by making things easier from day one. They’re your go-to tool for boosting customer loyalty and making sure people love using what you’ve got to offer.

customer onboarding videos

Why stick to boring text when you can make your new customers’ experience pop with video? Videos aren’t just fun to watch; they make it super easy to show off what your product can do. Plus, they’re a lot easier to follow than a long set of written instructions. 

What’s more, videos make sure everyone gets the same top-notch intro to your product, cutting down on customer questions and keeping people around for the long haul. So, for an onboarding process that’s both engaging and effective, go with video


Customer onboarding video examples

Check out a few of the customer onboarding video productions that we’ve created for clients below. Much more work available here!

Gingr

Welcome video with platoform setup steps for new Gingr customers

Media Radar

Part of a series of short intro tutorials for new customers

Gingr

A video welcoming new member address common questions

MBO Partners

A quick welcome oriented new consultants to the MBO platform

Customer onboarding video production FAQs

How do you know if your customer onboarding video is a hit?

Wondering if your onboarding video is doing its job?

Keep an eye on things like how many people finish watching the video, how long they watch, and if they’re liking or sharing it. Also, check if they’re actually using your product more after watching. Surveys and customer feedback can give you extra clues about how well the video is helping new users get started.

How do we keep the brand vibe in onboarding videos?

Want your onboarding video to scream “This is us!”? No worries. We start by getting the lowdown on your brand’s style, voice, and message. Then we make sure all those elements, like your logo and color scheme, are front and center in the video. This way, your brand stays consistent and easy to recognize.

What’s the best way to share onboarding videos? 

So, you’ve got a great onboarding video. Now what? Make it easy to find! Put it on your website or a special welcome page. Send it in a welcome email. Share it on platforms like YouTube to pull in even more new users. You can even put it in your FAQ section or right inside the product. If you can track how people interact with it, even better!

Can I save money if I do a entire series of onboarding videos?

Yes, we can make a whole series of onboarding videos for you! Once we get the basics down—like your brand style and what your product does—the rest is a breeze. It saves both of us time and keeps everything looking and sounding consistent. Check out our Gisteo MAX plan here for more information on our volume discount membership plan.

What kinds of onboarding videos can you make? 

Choices, choices! Want something fun and animated? We’ve got you. Need a step-by-step screen demo? No problem. Mixed media or whiteboard? Yep, we can do it. You can review our general styles on the Portfolio page.

Ready to discuss your customer onboarding video project?

Let’s talk!  Schedule a free consultation using the calendar below or contact us at info@gisteo.com to further discuss your video needs.

Feelin' the love ★★★★★

Gisteo has garnered some amazing reviews on Google, Clutch, LinkedIn and other platforms. Check out our Praise page for more!

My company worked with Gisteo for a 90 second animated explainer video. After 10 or more consultations with different video production companies, we decided to go with Gisteo - they were affordable, transparent, and had a collection of videos that were very impressive. The team at Gisteo, and Stephen specifically, impressed us every single step of the way. They listened, responded in a timely and concise manner, and delivered the highest quality product. We had a very short timeline to get this video launched and they were able to cut through the noise and capture our message in a way that was relatable and exciting. Can't recommend Gisteo enough. We will be back 🙂
Justin BradshawDirector @ Talkable Communities
Justin Bradshaw
Gisteo was introduced to us by way of referral. After a consultation, a genre that would fit our needs was offered. Gisteo did an outstanding job translating our message in a bite-sized manner, getting straight to the heart of what was valuable to communicate.Gisteo proved to be an extremely experienced and professional partner that put into context our vision, fantastic storytelling (to the point), and production of our corporate video. We were so pleased with our explainer video that we immediately recommended Gisteo to our peers, and we will continue to do that as the occasion arises.Gisteo has since completed a second video for us with the equal skill of getting to the relevance of the message.Gisteo deserves a 5+ star rating. They articulate brand messaging, produce effective video material, and apply graphic design to meet the needs of any application.
Jennifer RaadVP Operations @ Significans Automation
Jennifer Raad
Gisteo did an excellent job producing a recruiting video for my company, bright.com. Steve provided an incredible amount of valuable strategic marketing consulting on top of the video. He is really smart and talented. It is clear that his years of experience and enthusiasm for getting the message right differentiates him from others in the field.
John MoranChairmen @ Bright Event Rentals
John Moran
I've worked with Gisteo twice now to make two different explainer videos and I've been impressed each time. They have a real creative vision that allows them to turn rough ideas into a very well executed video. I also want to point out the after sales service -- even months after the video has been completed and approved, they have gladly made tweaks to my videos for me at no charge. The pricing is very reasonable and they work quickly. If you're looking to get an explainer video made, stop looking and just go with Gisteo
Eugene BehFounder @ Quino Energy
Eugene Beh
I have been looking for something like this for my business for the longest time and the prices have always been out of reach for a small business like mine. Quality was so important as well and I must say Gisteo over delivered with what I was expecting. They have a whole marketing team that know how to send your potential clients a message in the most fun and informational way possible. I believe this video is the best investment I have made in my business and I could not be happier! Thank you so much to the Gisteo Team!
John Carlson Owner @ Mr. Magico
John Carlson
We used Gisteo for our non-profit's first animated explainer video and could not have had a smoother process. They understood the vision and goals of our video from the beginning, and provided helpful perspective and guidance throughout the scripting and storyboarding process. They were flexible and responsive to our feedback in drafting stages, and moved at rapid speed to meet our deadlines. We will absolutely be using them again.
Emily WarneDirector, US Office @ Panzi Foundation
Emily Warne
I highly recommend Gisteo for those looking for an explainer video. Stephen was great to work with and couldn't have made the process any easier for our organization. He listened and understood what we were looking to convey and he nailed it. Quality video with an affordable price. If we do another video, we'll be reaching out to Gisteo and Stephen again.
Julie CrowDirector of Marketing @ Kemper Sports Management
Julie Crow
My organization worked with Gisteo two separate times for a total of 3 animated explainer videos. Both were tight timelines and somewhat dense topics to explain. The Gisteo team made beautiful, easy-to-understand videos and made the process seamless. We handed off the info and the Gisteo team brought it to life with minimal involvement on our end--perfect for our busy organization. High quality product worth every penny (and competitive pricing, too!).
Shannon PrenticeMarketing Manager @ National Military Family Association
Shannon Prentice
We had an excellent experience with Gisteo. Talked to many companies with a much higher price tag and a very complex process involving a ton of people. Gisteo offered a streamlined process with a single point of contact, and they got the story--and the look and feel for the animation--just right very quickly.
Tiffany WilsonCommunications Manager @ Rayonier
Tiffany Wilson
I can't say enough about the outstanding experience I've had with Gisteo. They recently produced a commercial for my company, and I couldn't be happier with the results. From the very beginning, Gisteo's creative ideas were not only innovative but perfectly aligned with our vision. Their ability to understand our brand and translate it into a compelling commercial was truly remarkable. The quality of their work is top-notch. The final product exceeded all our expectations, and we received numerous compliments on the commercial's production value and effectiveness. What sets Gisteo apart, in addition to their exceptional ideas and quality, is their responsiveness. Any questions or concerns I had were addressed promptly, and they made sure to keep me in the loop throughout the entire process. Even when we needed to make a few last-minute changes, Gisteo was more than willing to accommodate our requests, and they did so with lightning-fast turnaround times. Thank you, Gisteo, for making this experience a true breath of fresh air. Your dedication to our project and your commitment to delivering excellence have not gone unnoticed. I'm genuinely looking forward to working with you again in the future. If you're in need of a creative and reliable video production company, I wholeheartedly recommend Gisteo. They are a true asset to any project.
Mike DavisCEO @ 1-800-JUNK-PRO
Mike Davis
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A lack of clarity is a business killer…and finding the right explainer video company to help fix this can be painful. At Gisteo, we combine expert scriptwriting & production skills with a simple process and fair pricing to create world-class explainer videos that help you clarify your offering and ignite your business.

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