Video as-a-service Retainer

Yes, that’s essentially how the retainer works. You commit to a quarter, six-month or yearly contract and you are billed automatically each month. At the end of your commitment period, you can decide whether to renew or not (we know you will!).

Once we commence work on our first project, the fee for your Gisteo MAX program cannot be refunded during your commitment period.

Keep in mind that Gisteo MAX is a highly affordable plan designed for organizations that want to maximize their yearly video marketing budget while gaining access to great additional benefits. We’re making a serious commitment to you and we expect a serious commitment in return.

If you’re looking to create a single video, our per-project offering may be a better option for you or can you start with a quarterly retainer to evaluate.

Of course! Our service includes all the normal perks that apply to our standalone projects plus a number of great members-only benefits on top of that, including: priority service, free maintenance, one free cut-down version of each video (15, 30 or 60 seconds), free art file exports, project/source file and a free 60 minute brand consultation (quarterly).

No, the normal approach under this retainer agreement is to work on one project at a time for you under the Gisteo MAX unlimited program.  Otherwise, the scope of the work could get out of control and be difficult to manage at such an affordable price. Once we finish that project, we’ll be ready to kick off the next one.  If you have an urgent need for a launch or event, we can discuss and potentially have some overlap with productions on a case-by-case basis.

With priority service for every project, we guarantee that we’ll move as quickly as possible to finish your project without delay but, as always, this a “two-way street.”  Your prompt feedback during each stage of the process will help ensure that we finish faster.

As a general rule, you can expect around 4-5 weeks turnaround time for a 90 second video and up to six weeks for a two minute-ish video. If you have a script already, this will reduce the turnaround times by 1-2 weeks. Shorter projects like social media videos, customer testimonials and animated gifs can normally be completed in 2 weeks or less.

We aim to be your long-term video production partner.  Our incentive is to keep you happy and part of our retainer program. Dragging our feet would be counter-productive to the future of our relationship with you, not to mention our reputation. We’ve been doing this since 2011 with hundreds of repeat customers so B.S. like that isn’t part of our long-term vision or business model 🙂

In addition, you get priority service with shorter turnaround times vs. our normal standalone projects so speed and efficiency come standard with Gisteo MAX!

We like to keep things simple and easy so, yes, you can use your Gisteo MAX retainer for any brands that fall under your parent company.  We’ll need you to specify which brands/companies you would like covered under the plan on our initial discovery call.

Please schedule a kick-off meeting at the bottom of this page to go over your needs. We’ll then prepare a contract for you to sign and get started. For monthly invoicing, you’ll have a choice between the Quarterly Retainer (three monthly payments),  6 Month Retainer (six monthly payments) or the Yearly Retainer (twelve monthly payments).

The process is the same for all our video projects. We start with our pre-production questionnaire to better understand your needs.  Download a copy in Word or click here to complete a copy in Google Docs and share it with info@gisteo.com.

This is especially important on the first project or two until you get to know how everything works. You’ll see that, once you get the hang of how we work, each subsequent project will get easier and more efficient. Oftentimes, we get into a groove with experienced clients who already have briefing materials ready to go for the next video.

As mentioned previously, we normally start with a kick-off meeting to discuss your goals, how everything works and get to know each other better. Please schedule a Gisteo Max kick-off meeting using the calendar below.

Perfect!  That means that your video can be completed faster than our normal estimated timeframes and you can move on to your next video sooner, which ultimately lowers the per video the cost for you and enables us to produce more work during your contract period.

Our goal is always going to be that you renew, but stuff happens.  We get it so we have a rollover plan for nearly completed in-progress work.  We guarantee that we’ll finish any pending projects that are at least in the storyboard stage after your contract period ends, at no additional charge.

That means we’ll complete the unfinished project (again, the project needs to be further along in the process- i.e can’t be still in initial script development) the following month and you will not be billed for that month.

Yes, we do white label work with some agencies, meaning that we can handle the entire production process and you simply resell the content we produce under your brand at whatever markup you’d like.